Infonetics Research says worldwide VoIP revenues dropped 8% sequentially in Q1 but was up over the figures for a year ago. The researcher is predicting big things from the market - in large part driven by North America and the United Kingdom.
With
the 30 per cent acquisition of pure play VoIP service provider, Engin,
by the Seven Network, it was only a matter of time before major
upheaval filtered its way to the broadband telephony provider's staff.
Contact Centre software specialists, Aspect Software, has embarked on a corporate strategy to educate the market on the
part the contact centre plays in an organisation's
overall unified communications strategy.
The
West Australian Department of Education and Training has chosen
Panasonic for the upgrade of all future school telephony systems to
IP-capable solutions.
