Offshore Drillers Keep In Touch With VoIP
Written by Adam Gosling   
Wednesday, 27 September 2006
Mitel has landed a contract to supply an IP Telephony platform to five rigs and associated satellite offices for Stena Drilling, one of the world's leading drilling contractors.

 
WA Water Corp Pours Voice Down Pipes
Written by Adam Gosling   
Thursday, 14 September 2006
IT Services business, Alphawest, has signed a contract to manage one of Western Australia's largest IP Telephony implementations using a Cisco solution consisting of 2,600 handsets.

 
VoIP Case Study: Toyota Material Handling
Written by Adam Gosling   
Thursday, 07 September 2006
The Material Handling division of Toyota deals in forklift's rather than cars, but its Australian VoIP deployment counts 100 users on its IP Telephony system.

 
Accounting For Staggered Roll-Out
Written by Adam Gosling   
Thursday, 07 September 2006
A boutique Brisbane-based accountancy firm with multiple locations opted to stagger the roll-out of Samsung Communications IP telephony solution which allowed it to immediately replace its head office system before tackling branch offices.

 
Tassie Call Centre Won't Gamble On IP For Call Recording
Written by Adam Gosling   
Tuesday, 22 August 2006
A new Contact Centre being built by Betfair in Hobart, will see another hybrid phone system installed to take advantage of IP Telephony and traditional phone system.

 
VoIP Helps Push Call Centres Offshore
Written by Adam Gosling   
Monday, 21 August 2006
Contact Centres will continue to head offshore in the coming years, according to Frost & Sullivan, building on more than US$2.17 billion worth of customer care contracts from U.S. and U.K. companies already were serviced out of places like India and the Philippines in 2005.

 
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mobilised

Carrier News

Ructions At Engin Signal Changing Strategy
With the 30 per cent acquisition of pure play VoIP service provider, Engin, by the Seven Network, it was only a matter of time before major upheaval filtered its way to the broadband telephony provider's staff.
 

Industry News

Vendor News

Aspect Maps Out UC Product Plans
Contact Centre software specialists, Aspect Software, has embarked on a corporate strategy to educate the market on the part the contact centre plays in an organisation's overall unified communications strategy.
 

VoIP Solutions

Product News

WA Dept Education Goes IP With Panasonic
The West Australian Department of Education and Training has chosen Panasonic for the upgrade of all future school telephony systems to IP-capable solutions.