Avaya In NSW Fair Trading Contact Centre
Written by Adam Gosling   
Thursday, 25 May 2006
Avaya partner NSC Enterprise Solutions has implemented an Avaya IP telephony solution in a call centre upgrade and consolidation solution for the NSW Office of Fair Trading.

 
Bob Jane Aims To Cut Phone Bill By A Third
Written by Adam Gosling   
Tuesday, 16 May 2006
One of Australia’s leading tyre fitters expects to achieve an ROI on its new IP Telephony solution in just eight months.

 
Live Communications Server Constructed
Written by Adam Gosling   
Monday, 15 May 2006
Australian construction company Leighton Contractors has implemented a collaborative IP infrastructure melding Microsoft Live Communications Server and Cisco CallManager.

 
Compo Company Claims 18 Month ROI
Written by Adam Gosling   
Friday, 12 May 2006
Compensation claims management company, Cambridge Integrated Services, plans to deploy a 200-user IP telephony system from Zultys for its new Sydney CBD offices.

 
EMC Debugs VoIP Domain
Written by Adam Gosling   
Tuesday, 18 April 2006
EMC has spun up its Smarts Common Information Model to serve a new master – IP Telephony.
Though more at home managing complex storage networks, EMC has spread its product wings a little with the introduction of Smarts Voice over IP (VoIP) Manager.

 
Coonan Cautious About Convergence
Written by Adam Gosling   
Wednesday, 05 April 2006
Senator Helen Coonan’s Department of Communications, Information Technology and the Arts has issued a request for tender to replace its ageing PABX system with an IP system.

 
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mobilised

Carrier News

Ructions At Engin Signal Changing Strategy
With the 30 per cent acquisition of pure play VoIP service provider, Engin, by the Seven Network, it was only a matter of time before major upheaval filtered its way to the broadband telephony provider's staff.
 

Industry News

Vendor News

Aspect Maps Out UC Product Plans
Contact Centre software specialists, Aspect Software, has embarked on a corporate strategy to educate the market on the part the contact centre plays in an organisation's overall unified communications strategy.
 

VoIP Solutions

Product News

WA Dept Education Goes IP With Panasonic
The West Australian Department of Education and Training has chosen Panasonic for the upgrade of all future school telephony systems to IP-capable solutions.