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Compo Company Claims 18 Month ROI |
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Written by Adam Gosling
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Friday, 12 May 2006 |
Compensation claims management company, Cambridge Integrated Services, plans to deploy a 200-user IP telephony system from Zultys for its new Sydney CBD offices.
Already an appointed manager for workers’ compensation claims and policies for The Victorian WorkCover Authority, the company recently won a tender to provide similar services in New South Wales leading to an expansion in office space.
Working with Zultys partner, Tele-IP, Cambridge has settled on a deployment consisting of two Zultys MX250 media exchanges. One will act as the main IP PBX, while the second offers standby redundancy. A total of 160 Zultys Zip2x2 handsets will also be deployed in the roll-out.
Cambridge is also equipping the new offices with 160 PC headsets to use with the Zultys MXIE softphone/messaging client.
Craig Gibbons, Manager IT Infrastructure for Cambridge, said the company’s Claims Division receives some 500 client inquiries per day already and with the new Sydney offices it is expecting this to grow significantly.
“Most of the time spent on the telephone by our people is directly related to claims management. Gaining a productivity lift through improved voice mail, email and faxes means better customer service. That’s what attracted us to the Zultys system,” he said.
The ROI on the new system is expected to be somewhere between 18 – 24 months. Importantly, it wanted a system that would be compatible with its four-year old NEC PABX system in Melbourne.
Cambridge says it compared solutions from other suppliers, including Cisco, but were impressed by the robust feature set, ease of system configuration, and seamless inter-office support offered by the Zultys gear.
“We felt the Zultys system would provide a better way to ease communications between sites especially when you have existing PABX technology in one centre and you need to extract as much value as you can from the original investment. We were also looking to future expansion.”
Gibbons said a major influence on the decision was the that you get full functionality whether you have 30, 300, or 10,000 users: “It means that we can easily scale up or down to meet changing staffing needs and do so without expensive add-on equipment and software,” he said.
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