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BroadIP Triples Head Count |
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Written by Adam Gosling
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Wednesday, 31 May 2006 |
BroadIP has announced to the stock exchange that it has teamed up with a Mebourne-based call-centre and help desk operation to help it maintain after sales service levels.
The company says its deal with the National Telecoms Group has forced it into a rapid expansionary phase during which it has grown from a “small and dedicated team” of seven into a business of more than 20 over the past few weeks.
The company’s Sydney office has expanded to deal with the increased level of business and now its Melbourne operations including sales and tech support has entered into the strategic alliance with the call-centre & help desk outfit.
BroadIP says the alliance will allow BroadIP to focus on its core business while still guaranteeing the after-sales service levels demanded by business clients.
The Melbourne operations of the listed company’s mobile phone content business, Glovebox, are being gradually equipped to assist with Victorian customer enquiries and provisioning, particularly residential, while the Sydney office will focus more on SME and Corporate.
Head of technology at BroadIP, Michael Anderson, said the company is "continuing to improve” its “service levels and technical quality” so it can “deliver solid performance and customer satisfaction."
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