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Locally-Listed IR Voted Tops For VoIP Management |
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Written by Adam Gosling
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Friday, 30 June 2006 |
Corporate VoIP users surveyed by Nemertes Research have given
Prognosis IP from locally-listed Integrated Research the thumbs up when it
comes to monitoring and managing their IP Telephony deployments.
The Convergence & Next-Generation WAN Technologies study
concludes that successful voice-over-IP deployments require specific VoIP
monitoring, management and reporting tools and cites PROGNOSIS IP Telephony
Manager as the product of choice for larger-scale deployments.
Nemertes asked about 100 senior US and international IT
executives about best practices for monitoring, managing and securing their converged
networks. Despite being something of an afterthought, specific management of
the IP telephony service layer has quickly become one of the most important
components of successful convergence projects, says Nemertes.
"Managing a converged network can be one of the most
challenging pieces of the entire project, yet it's a piece that doesn't get the
attention or budget it deserves up front," said Robin Gareiss, Executive Vice
President and Senior Founding Partner for Nemertes Research.
The benchmark strongly recommends IT executives should
assess and consider third-party tools for their converged networks,
particularly when they have more than five locations and support numerous
applications with varying performance requirements.
It turns out that about 85 per cent of organisations don't budget
for third party or add-on management tools because they believe their existing
tools, or those that come with the IP PBXs, will do the job.
Almost universally, they discover the need for more
sophisticated tools 12 to 18 months into the project, says Nemertes.
Based on number of employees and phones managed, PROGNOSIS
was the tool used by the largest deployments. It was among the top three
specialty vendors cited overall for VoIP management.
"IT executives and managers of large enterprises are
frequently turning to PROGNOSIS because it's giving them the insight to monitor
and troubleshoot VoIP," Gareiss says.
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