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Mining Service Company Meets VoIP Half Way |
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Written by Adam Gosling
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Thursday, 27 July 2006 |
What do you do when you want VoIP, can see the benefits of
IP Telephony, have aging PBXs that need upgrading, but have a LAN/WAN
environment that just won't cut it?
Joy Mining Machinery went half way and implemented a hybrid
solution that converges next generation IP-based services with traditional
analogue in a way that will let them benefit from the new technology now and
give them room to extend this once their network gets up to speed.
Joy Global, which incorporates Joy Mining Machinery and
P&H MinePro, is a leader in the development, manufacture, distribution and
service of both above and underground mining equipment for the coal industry.
It has its head office in Moss Vale, and a branch in Brisbane, but the sites it services extend from Western Australia, through New South
Wales and into Queensland.
The sites are serviced with rudimentary analogue phones with none of today's
smart features such as directory or voice mail.
"Our existing PABXs were reaching the end of their usefulness,"
said Frank Raczka, IT Shared Service Manager at Joy Mining Machinery. "We
wanted a solution that would meet our present requirements as well as provide a
robust and flexible platform for the future.
"However, as our LAN/WAN environment is not ready for a
fully converged IP Telephony solution, we needed to find an IP-based option
that would be flexible enough to support a hybrid environment comprising
analogue and digital handsets on the desktop," he said.
"We were looking for a solution capable of supporting
advanced voice requirements and providing cost-efficiencies on inter-site traffic
across our new corporate WAN, he said explaining that a scalable solution which
would provide increased operational functionality in the short term and a
platform for growth in the long term was an ideal solution.
"The Avaya hybrid solution proposed by NSC was the perfect
answer," says Raczka.
The first stage of the implementation comprises six
standalone solutions which will become networked once a new Telstra WAN is in
place.
The Avaya solution consists of Avaya S8300 and S8500 Media
Servers and a series of G700 and G650 Media Gateways. In addition to providing
increased connectivity between each location, the introduction of applications
such as EC500 (mobile bridge), Softphone and Meet-me conferencing will significantly
improve communications for remote and mobile workers.
"Bringing conferencing in-house will not only provide
considerable cost efficiencies but will also allow us to communicate more
frequently thereby increasing overall business efficiency," hopes Raczka.
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