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Bathurst Council Adds Mitel To Its Metro IP Network |
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Written by Adam Gosling
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Wednesday, 09 August 2006 |
Mitel accredited solution provider, Ethan Group, is behind a new IP
Telephony solution in use at Bathurst Regional Council.
With a metropolitan high speed IP data network already in place linking
15 buildings together in a city wide Internet Protocol network, the company
decided to make a phased shift to VoIP to lower call costs, but more
importantly make the most of its network investment.
Bathurst Regional Council, located about 2.5 hours west of Sydney, services a
community of over 37,000 residents. Bathurst is Australia's
oldest inland settlement and was the site of a Gold Rush in the 1850's. It's
now better known as the site of an iconic Australian motor race
at Mount Panorama.
Ethan Group was contracted by the local government organisation to design
the IP based telephone system, design and implement a new power over Ethernet
network, as well as handle the migration and ongoing support of the new system.
Peter Fawkes, Manager of Information Services for Bathurst Regional
Council commented, "Our team delivers services to the local community around
the clock, so we need a telephone system that never misses a beat. We handle
hundreds of community requests every day, so efficiency and reliability are
critical. Our previous phone system was built from a patchwork of different
suppliers over many years. Administering the system and providing user support
was complicated."
The new system is built around two Mitel 3300 ICP systems in a
resilient configuration in the main Civic centre, which houses the core
administrative functions of the organisation.
The Library and Mount Panorama Pit Complex also currently have
dedicated Mitel 3300 ICP systems in place. The Council decided to undertake a
gradual migration to the new system, so over the next two years, all 15 Council
managed sites are expected to progressively migrate.
Fawkes said, "Ethan Group has helped us enormously during the planning
for our phone system upgrades, and their consultants have been key team members
for our migration to Mitel's IP telephony solution. Their excellent ongoing
remote support of our systems has allowed our IT team to make better use of
limited resources."
In addition to reducing call costs and simplifying growth, the move to
a Mitel solution has dramatically simplified the administration practices
within the IT department.
Fawkes explains how the Council's legacy phone system was "difficult to
manage".
"We administered our entire system from a single dedicated phone
handset with a tiny 4 line LCD text display. Every time someone moved desk, we
needed to make physical changes to cabling," he said.
www.mitel.com
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