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ISPhone partners with CallTime Solutions |
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Written by Adam Gosling
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Monday, 04 September 2006 |
ISPhone Australasia is entering into a partnership deal with
CallTime Solutions to take IP to the call centre market.
CallTime Solutions,
which has offices in Australia,
New Zealand and Malaysia, specialises
in multi-media IP based contact centre and IP Telephony solutions and integration
services. ISPhone is a privately owned
VoIP wholesaler with affiliations with US-based ISPhone.
Historically ISPhone has maintained that its focus is on selling
to the SME marketplace through its ISP, System Integrators, and reseller
channel so the addition of CallTime with its enterprise call centre leanings is
something of a step up for ISPhone.
The Marketing Alliance Partnership, as the two have called
it, will focus on both the call centre market and large multi-location
enterprises.
"VoIP is a very important technology for call centres and
large enterprises with satellite offices or outlets distributed across Australia," said
Gavin McDougal, Managing Director of ISPhone.
"These organisations have the most to benefit from
Voice-over IP, including increased functionality, scalability and reliability
as well as reduced total cost of ownership and lower call costs."
Troy Roberts, General
Manager, Australia,
of CallTime is equally enthusiastic about the partnership: "Many call centres
and large multi-location companies are now considering IP based solutions to
lower their internal operational costs and increase functionality," he said.
"ISPhone's business grade VoIP means high quality, reliable
IP calls that reduce line rental and call costs while improving the return on
their investment in IP. With such a reliable service, VoIP is now a genuine
alternative to traditional PSTN calls."
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