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WA Water Corp Pours Voice Down Pipes |
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Written by Adam Gosling
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Thursday, 14 September 2006 |
IT Services business, Alphawest, has signed a contract to manage
one of Western Australia's largest IP Telephony implementations using a Cisco
solution consisting of 2,600 handsets.
Alphawest will replace the Water Corporation's existing
telephony system with an IP Telephony platform at the same time it upgrades the
Corporation's existing core IT network infrastructure.
The Water Corporation wanted to move to IP Telephony
solution to provide greater flexibility in call handling features as well as to
allow employee mobility, according to the contractor.
A key business measure of the project's success is the
extent of transparent implementation and adoption of the technology by end
users.
"The Water Corporation requires a solution that is
innovative, technologically advanced and in line with future market trends,"
said Bernard Sloan, Operations Manager, Information Services Branch at the
Water Corporation.
"The replacement and upgrade strategy proposed by Alphawest
focuses on upgrading most departmental telephony related systems and includes
local support, ongoing service management and transparent disaster recovery for
business continuity."
Sloan said the Corporation selected Optus subsidiary Alphawest
based on its large enterprise knowledge, experience and success in delivering
complex solutions such as IP Telephony, environments.
The project commenced early this year with two ‘greenfield' sites successfully
deployed using IP Telephony. This eased the pressure on the Water Corporation's
existing PABX system.
That initial deployment had limited functionality in terms
of advanced IP Telephony features, but was designed to avoid capacity
constraints and to give the Corporation an opportunity to assess the
capabilities of IP Telephony and end user impact.
"The outcomes of this project were excellent given the
tight timeframes. Alphawest set a very high standard in terms of project
delivery, which has thus far carried on through into the delivery of the
enterprise project," said Sloan.
Steve McNally, General Manager - WA, Alphawest said,
"Alphawest is equipped to deliver one of the state's largest IP Telephony
implementations due to its extensive experience providing similar solutions to
companies such as Woodside, Nautronix, GRD Minproc and Coventry Group Ltd.
"Working in a close partnership with the Water Corporation,
we are able to provide ongoing expert advice to ensure the benefits and long
term cost savings of this technology can be realised by the business both
immediately and into the future."
www.alphawest.com.au
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