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Offshore Drillers Keep In Touch With VoIP |
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Written by Adam Gosling
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Wednesday, 27 September 2006 |
Mitel has landed a contract to supply an IP
Telephony platform to five rigs and associated satellite offices for Stena
Drilling, one of the world's leading drilling contractors.
The core platform is already in place at the
company's Aberdeen
headquarters as the first stage in a planned global roll-out. The sites, in Asia,
Australia, Africa
and elsewhere will be installed and supported by a company called Nessco, a
Mitel Platinum Solution provider.
In the next six months Mitel IP wireless
phones will be rolled out to Stena Drilling's five fully submersible rigs and
its new mobile rig - Drill Max.
The Mitel 3300 IP Communications Platform
(ICP) with IP-DECT handsets will deliver wireless communication to the oil rigs
as part of a drive by the drilling company to improve business processes and
bring its telecommunications in-house to replace a managed service.
Sharon McLaughlin, IT manager at Stena
Drilling, said: "We struggled for months with our old PBX system, which lacked
the level of flexibility we required. Our drilling rigs frequently move and we
need a system that allows us to adapt our telephony systems quickly and easily.
"Previously we were constrained by our
traditional system and often found ourselves waiting days for an engineer to
re-programme headsets and telephone ports, which was neither cost-effective or
time efficient.
"We had also become frustrated that our old
system didn't support the video conferencing equipment we had invested in. We now have the flexibility to make moves,
adds and changes ourselves and can integrate new applications quickly and easily,"
she said.
The company is hoping for "a considerable
reduction in cost and time spent on external engineers" as a result of the new
solution.
It's got more ambitious plans for the
future though and expects to implement mobile support at the rigs so that
senior managers - who frequently travel between sites and work from home - to be able to use the IP communications platform
seamlessly.
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