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Nortel Integrates Outlook |
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Written by Adam Gosling
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Tuesday, 07 June 2005 |
Nortel has announced a new multimedia communications plug-in for Microsoft Office Outlook 2003 which leverages the ‘Office Anywhere’ capabilities of Nortel’s SIP-based Multimedia Communication Server.
The new Multimedia Office Client resides within Outlook 2003 as a toolbar that enables users to manage and personalise voice, video and text communications. It will also allow call initiation directly from a contact name in Outlook.
Targeting the enterprise, the solution can also be deployed in a hosted service environment.
The toolbar allows users to manage communications in real-time – answering, rejecting or transferring calls, accessing voice mail, even creating rules for incoming communications. The client also creates call logs which you can search, flag for follow-up or set reminders on.
“This is about bringing the power of integrated voice, video and text messaging to the mass market of business communication users,” said Alan Stoddard, general manager, Multimedia Converged Networks, Nortel.
“Based on our extensive experience in deploying multimedia communications to both service providers and enterprises, we understand that the real end-user value comes from tight integration of these technologies into a single, easy-to-use interface that will ultimately enhance the human experience. More than 400 million people around the world use Outlook, and unifying multiple forms of communication on a common platform like this can enable a new model of interpersonal communication in the workplace and beyond.”
Nortel’s Multimedia Office Client is designed to expand the value of service providers’ hosted and managed enterprise offerings by combining new multimedia communication services with an interface familiar to most business users. This enables service providers to play an even more integral role on the enterprise desktop, providing business users with more reliable, secure access to business communications from any location.
Service providers will be able to use this plug-in to complement hosted Microsoft Exchange services with VoIP and multimedia services, as well as offer integrated VoIP and Multimedia services to enterprise-managed e-mail servers. The Multimedia Office Client could also be used in a customer premise equipment (CPE) solution.
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