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Kleenmaid Thinks Of Phone And Fax |
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Written by Adam Gosling
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Monday, 04 December 2006 |
The kitchen and laundry appliance retailer has settled on an
, has chosen an integrated IP PBX and contact centre from Nortel to support its
expansion to a new head office on Queensland's Sunshine Coast.
With the company's existing PABX at the end of its life, a move
to a new head office was the perfect opportunity for a clean sweep of the company's
communications platform.
David Ingram-Johnson, IT manager at Kleenmaid, says the company
"took the decision" to use Nortel to provide all the data and
communications infrastructure at the new building so there was "one point of
contact and optimal compatibility between every part of the voice and data
network."
"The Nortel PBX gives us the flexibility to slipstream
our analogue fax lines into the IP infrastructure, and to activate GSM call
functionality so staff can make a GSM call from their IP handsets or desktops
and take advantage of the group call rates we get from our GSM service provider,"
said Ingram-Johnson.
"We're taking it one step at a time, and the solution
we've chosen allows us to do that at a pace that suits our business, not the
other way round," he says.
The solution he chose meets fulfils his feature requirements
today, but allows the company to "activate new features as we grow without having
to pay a premium for hardware upgrades," he said.
"In the future we'll be able to activate even more
functionality, like call telephony integration between desktops and handsets so
calls can be made from any device, and integrated call features like voicemail
on the desktop and e-mail from the handset," says Ingram-Johnson.
"Also, once we equip our stores with IP PBXs, staff
will be able to travel anywhere in the country and retain their own extension
numbers and voicemail boxes.
"As companies grow, their communication networks need
to scale and grow with them," says Nick Avakian, general manager,
Enterprise Solutions, Australia
and New Zealand,
Nortel.
"While it's clear that IP is the new communications standard, many
companies don't want or need every feature the technology enables. It's
important therefore to find a solution that combines all the essential features
of an IP PBX with the business-grade reliability of a PABX, that allows for new
features to be switched on or off as needed."
www.nortel.com
www.commander.com
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