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VoIP Regulation Could Kill Indian Call Centres |
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Written by Adam Gosling
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Friday, 08 December 2006 |
The Indian Department of Telecommunications is planning to
shut down the use of cheap VoIP services by the country's Business Process
Outsourcing. The trouble is the Government feels like it isn't getting its cut.
VoIP isn't illegal in India, but while local VoIP service
providers are required to pay a 12 per cent service tax and a 6 per cent revenue
share, company's like Vonage, Skype, Net2Phone and Yahoo are getting away Scott
Free.
It plans to catch out the call centres illegally using the
off shore services by getting Internet Service Providers to dob in a VoIPer.
Of course the Government is not only pointing the finger at
the lost revenue, in true terror form, the country is pointing to the "serious
security threat" posed by these unlicensed services.
The danger for the Indian Government is that if they tip the
cost structure of India's thriving Call Centre and other Business Process
outsourcing operations too far, the world's company's and multinational may
find another location to do their offshoring.
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