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Call Centre Software Now Avaya Compliant |
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Written by Adam Gosling
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Monday, 26 February 2007 |
Version 3.0 of the
synTelate call centre desktop software has been certified as Avaya
compliant. The service agent desktop software works with the latest
Proactive Contact solutions from Avaya.
synTelate is a subsidiary of CRM specialist Initiative Software out of
the United Kingdom. Initiative Software first launched the synTelate
call centre desktop customization and scripting solution
back in 1999.
The application is highly configurable, adding significant levels of
value and functionality to a contact centre when used alongside Avaya
Proactive Contact technology.
It assist in customer interactions by providing service agents with all the relevant information they need to complete a call.
The application now is compliance-tested by Avaya for compatibility
with Avaya Proactive Contact 3.0, a solution that allows agents to
reach more customers more quickly and more profitably through automated
outbound communications.
"We are delighted to achieve compliance
testing on this latest version of Avaya's market leading dialling
system," notes Roy Holmes, synTelate business development manager.
"synTelate and Avaya Proactive Contact solutions are successfully
deployed throughout Europe and North America and are serving a growing
customer base."
synTelate is a Platinum member of the Avaya
DeveloperConnection Program - an initiative to develop, market and sell
innovative third-party products that interoperate with Avaya technology
and extend the value of a company's investment in its network.
As a
member of the program, synTelate Corp is eligible to submit products
for compatibility testing by the Avaya Solution Interoperability and
Test Lab in Guildford, U.K.
There a team of Avaya engineers develops a comprehensive test plan for
each application to verify whether it is Avaya compliant. Doing so
ensures businesses can confidently add best-in-class capabilities to
their network without having to replace their existing infrastructure -
speeding deployment of new applications and reducing both network
complexity and implementation costs.
"By offering compliance
testing to the many innovative companies like synTelate Corp. who are
members of our DeveloperConnection program, Avaya promotes fully
interoperable solutions that help businesses unleash powerful new
possibilities," said David Sheldon, EMEA regional director of the
DeveloperConnection Program for Avaya.
"They are able to use Intelligent Communications to connect employees
and customers to information from wherever they are, over whatever
device they have available - getting more out of their multivendor
network and delivering new value to their bottom line," he said.
www.avaya.com
Avaya DeveloperConnection Program
www.synTelate.com
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