|
Healthy Outlook For Managed VoIP |
|
|
|
Written by Adam Gosling
|
|
Wednesday, 28 March 2007 |
Based on an Avaya IP telephony infrastructure the IT division of NSW
Health has turned to VoIP integrator NSC NSC Enterprise Solutions for a
managed services contract to roll-out a regional phone system.
NSC will provide, maintain and manage the Avaya infrastructure for
Health Technology (HT), which is part of NSW Health Administration
Corporation as part of an ongoing effort by the NSW Department of
Health to deliver "sound financial management of the state's health
services".
The Avaya IP telephony solution will be deployed both within HT
administration areas and across the organisation's contact centre
network and comprises a central controlling hub and all controlled end
points within Health Technology's five offices around NSW.
Each site will contain gateways, endpoints and a LSP (Local Spare
Processor). The Managed Services arrangement provides for the ongoing
maintenance and management of the technology infrastructure and
applications platform.
NSC Managing Director, Craig Neil says the Managed Services model is
finding favour with an increasing number of Australian businesses under
pressure to reduce capital expenditure and lower demands on technical
staff.
"IP telephony has enabled a significant advancement in the range of
functionality available to businesses," said Neil. "However, many
organisations are looking to avoid the large capital outlays and
inhouse support burden often involved in realising the full benefits of
this added functionality."
Under the Managed Services agreement, NSC will scope the requirements
for the provisioning of QoS, LAN connectivity and minimum bandwidth to
provide an acceptable level of service while Health Technology will
provide, maintain and manage the data network infrastructure in support
of the telephony service. This includes Layer 2 and 3 switching along
with provision of a VLAN, QoS and Power over Ethernet.
Management services include the overall co-ordination, project
management for installations and implementations, ongoing technical
consulting in support of advanced application configuration and
operational optimisation as well as system administration and
troubleshooting of the supporting platform elements.
Telephony maintenance services will be co-ordinated through the Health
Technology Support Centre with NSC working directly with Health
Technology assigned staff to deliver maintenance and operational
support services including IP telephony and voicemail applications. To
facilitate this process, the NSC team will have full visibility of
alarms, co-ordinate trouble shooting activities both remote and onsite
and deploy field resources to resolve faults and issues when necessary.
According to Denis Nosworthy, CIO, Health Technology, key criteria for
the IP Telephony solution include consistency and compliance with
architectural guidelines which have been established to facilitate the
ability to execute on optimisation and virtualisation strategies while
ensuring appropriate risk mitigation and business continuity.
"The new solution not only provides Health Technology with a strong
platform for growth but also gives us the capacity to make excess
capacity available to other government departments," said Nosworthy.
Related news items Newer news items
Older news items
|
|
|
|
