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VoIP Lifecycle Management For ITSPs |
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Written by Adam Gosling
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Sunday, 01 April 2007 |
Packet Island has launch a VoIP Lifecycle Management (VLM) Service
incorporating a complete set of outsourced processes, expertise, and
products, for the US VoIP service provider market.
Built
around Packet Island's PacketSmart, the service is a
Software-as-a-Service (SaaS) solution coupled with some "purpose-built
micro-appliances" which let service providers and resellers do VoIP
readiness assessments, deployment verification and monitoring for SMB networks.
The
Packet Island VLM service will allow a VoIP service provider to
outsource their entire Tier-2 VoIP support to Packet Island at a
fraction of the cost it would take to setup a similar in-house
infrastructure. The service, which is highly customizable and managed
by an assigned Packet Island VLM support manager, will offer the
following features and benefits:
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Assessment tools, reports, and training for every channel partner to pre-assess every prospective customer network
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Permanently deployed monitoring device for every SMB customer with over 10 lines
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Assistance to channel partners in interpreting assessment results
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Deployment verification and baseline snapshots post installation
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Monthly SLA monitoring, and data interpretation
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Access to Packet Island's deep VoIP expertise in SMB network troubleshooting
In
addition to the above features and benefits, perhaps the greatest
benefit the new VoIP Lifecycle Management Service will offer an
organization is the ability to literally create the process and
procedure for delivering carrier-grade VoIP support overnight.
"We
see a growing need in the market today for a solution that will address
both the complexity of VoIP Lifecycle Management and the rising
concerns of affordability. One of the common problems we see today is
that VoIP providers, in their pursuit of market share, focus a lot on
the sales side of the equation and forget to plan and operationalize
the support side," says Matt Edington, Packet Island's Director of Sales.
"This
often leads to poor service experience and high customer churn. Service
providers have now come to the realization that to deliver carrier
grade service they need the infrastructure to manage the entire
lifecycle of a VoIP customer engagement from pre-sales to in-service.
"With our VLM service offering, we bring together a complete package
consisting of world class expertise, award winning products, and a
comprehensive support process, using an outsourced model that costs a
fraction of what it would to set up an in-house support
infrastructure," he said.
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