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Pinnock Out: O'Donnell In at TIO |
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Written by Adam Gosling
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Thursday, 10 May 2007 |
After 12 years at the head of the Telecommunications Industry Ombudsman's office, Commissioner John Pinnock,
has decided that's enough and he will leave at the end of this month.
The baton will be passed to Western Australian Ombudsman, Ms Deirdre
O'Donnell.
O'Donnell has been appointed as the Telecommunications
Industry Ombudsman and will succeed Pinnock on Tuesday 29 May. The TIO,
in a statement concerning the announcement notes that in her role as
the Western Australian Ombudsman, O'Donnel
had significant powers of investigation, including those of a Royal
Commission. The WA State Ombudsman's office also incorporated the
functions of Energy Ombudsman.
Also on O'Donnell's resume are a
long list of academic accomplishment's: Bachelor of Arts (1974),
Diploma in Education (1975), Postgraduate Diploma in French Studies
(1981), Master of Business Administration (1990) and a Master of
Commercial Law (2004) from University of Melbourne School of Law.
Significantly
however, prior to her role in Western Australia, O'Donnell was the
Deputy Telecommunications Industry Ombudsman. She has extensive
experience in the telecommunications industry, working in senior
positions for service providers and the industry regulator.
Tony Staley, the Chairman of the TIO Council, and John Rohan, Chairman of the TIO
Board, expressed their congratulations to O'Donnell and paid tribute to
the outgoing Chairman for his "outstanding contribution".
O'Donnell
said she was looking forward to the challenge of improving outcomes for
telecommunications consumers while at the same time helping to increase
the standard of complaint resolution within the industry.
"Telecommunications
is one of our most dynamic industries and that rate of change brings
significant challenges for providers and consumers alike," she said.
"The TIO
has proved that it has an important part to play in the relationship
between consumers and the industry. I am looking forward to ensuring
that theTIO maintains its high standard of professionalism."
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