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Commander Grows Up |
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Written by Adam Gosling
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Friday, 24 June 2005 |
Nortel Networks has announced Commander has been elevated to Gold partner status allowing it to sell a wider range of Nortel’s enterprise IP Telephony systems.
The obvious opportunity for Commander is to target the head offices of the branch office business it already dominates on the local market, says Nick Avakian, general manager, Enterprise Networks, Nortel Australia and New Zealand.
Commander is not the only Australian organisation to reach Gold status with Nortel. Netstar is already a Gold partner, 3D Networks is a platinum partners and Avakian says another Gold partner has been certified but no public announcement made yet.
Telstra Business Systems (formerly Damovo) is currently a Silver Nortel partner.
Though a big player in the Small to Medium Enterprise phone systems market, Commander has its sights set on bigger fish as the IP Telephony market heats up in Australia.
The Gold nPower agreement paves the way for Commander to provide a variety of Nortel solutions to enterprises, including Nortel Contact Centre solutions, the Communication Server portfolio, and other next generation applications such as Nortel's Multimedia Communication Server (MCS), an application delivery solution that seamlessly integrates voice, data, and video services to allow personnel to conduct business virtually anywhere, anytime.
"The Commander business and Nortel have been working closely together for over ten years, with our best selling Commander NT business communication system based on Nortel's telephony solutions," said Adrian Coote, Managing Director, Commander. "This Gold nPower channel partner agreement enables us to empower our significant enterprise customer base with a high-performance, high-productivity migration path to the benefits of IP telephony, and accelerate our growth as the leading provider of IP telephony solutions to Australian businesses."
The Commander NT systems are manufactured by Nortel.
Commander’s high volume at the SME level assured it already met the volume requirements for Gold nPower status, but the company had to train additional staff on the new networking gear.
The partner agreement paves the way for increased coop spending and access to pre- and post-sales support from the vendor. But the appointment is also a boon for Nortel, Commander has a huge workforce of something like 300 mobile service technicians and nearly 200 staff in customer support call centres.
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