|
Unified Comms Solution For Finance Company |
|
|
|
Written by Adam Gosling
|
|
Wednesday, 16 May 2007 |
Commander Communicatiosn has implemented a Unified Commmunications
soolution for Financial Services companyAustock using Microsft and
Nortel technology.
The solution was made possible by the cooperative agreement struck
between Nortel and Microsoft last year. Austock Group decided to
complement
an existing Voice over IP telephony network with a unified
communications
infrastructure using Microsoft's Live Communications Server (LCS)
integrated with Nortel's Communication Server 1000 PBX hardware.
Office Communicator will run at the client
end, allowing staff to more effectively action client requests and instantly see which of
their colleagues are available online across
Austock's Melbourne and Sydney offices.
"We run a time-critical business, especially in our stockbroking operation, so
when a customer calls us to action a stock purchase or sell-off, every second
missed can have a significant impact on the deal," says Ryan Bessemer, chief
information officer, Austock.
"The combination of our existing Nortel
infrastructure with Microsoft's unified communications software is the perfect
solution for what we want to do. The end result will be a massive efficiency
boost and a rise in the service levels we can offer our clients," Austock's Bessemer said.
"The key driver for companies like Austock that are migrating to unified
communications is simplified integration, and that's the focus of our Innovative
Communications Alliance with Microsoft," says Mark Fioretto, general manager,
Enterprise Solutions, Australia and New Zealand, Nortel.
"The combination of our
Communication Server platform with LCS and Office Communicator requires no
third-party software, middleware or gateways, reducing the setup and ongoing
maintenance cost of our solution," said Fioretto.
"Austock joins a growing list of Unified Communications customers that want to
better connect their people by integrating their existing phone system and
Microsoft Office System investments," says Oscar Trimboli, director, Unified
Communications, Microsoft Australia.
"We expect 100 million Office System
customers globally will be able to 'click-to-call' within three years. This
represents a tremendous services opportunity for Microsoft partners such as
Commander to unify communications across their customers' existing telephony and
Microsoft Office systems."
"The focus on selling solutions from the Nortel and Microsoft Innovative
Communications Alliance represents a strategic undertaking for Commander as a
Platinum nPower channel partner of Nortel and a leading unified communications
provider," says Steve Evans, group general manager, Enterprise, Commander. "The
longstanding relationship that Commander and Austock share enabled Commander to
recognise that this solution would exactly meet Austock's needs. The
Austock implementation exemplifies what we can do for our customers with the
solutions made possible by the Alliance."
Related news items Newer news items
Older news items
|
|
|
|
