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Avaya Connect Kicks Off In Sydney |
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Written by Adam Gosling
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Thursday, 31 May 2007 |
Set against a background of
high profile rumors the company is looking for somebody to sell out to Avaya, a
leader in the field of Internet Protocol telecommunications, all Centre
technologies and the growing area of Unified Communications opened its two-day
Australian User Conference Avaya Connect today in Sydney.
South Pacific Managing
Director, Carlton Taya, presented a keynote in which he described how the
disparate voice and data networks run by large enterprise has begun to transition
to a converged environment over the past three or four years.
These early movers, Taya
said were now looking at new goals which would see them move forward transitioning
to the emerging area of Intelligent Communications where communications are
deeply embedded and integrated into the business processes of an organization
reaching a new level of automation and eliminating communications latency from
company activities.
To achieve these results, Taya
said Avaya was moving from a hardware dominated company to a more software
focused company building solutions based on Service Oriented Architecture and built
upon the IP Telephony Platform.
Taya said that Avaya, which has
grown from its early dominance in the Call Centre/Contact Centre market has
been implementing Unified Communications for its clients for three years already
and now planned to take the lead in the area of Communications-Enabled Business
Applications where the company embeds communications into the very fabric of
the business processes.
Taya said Intelligent
Communications required an detailed understanding of a company's business
processes so that the communications "smarts" can sit alongside the business
processes to make "the whole machine real time".
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