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Users Won't Get UC Unless They Ask |
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Written by Adam Gosling
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Thursday, 19 July 2007 |
Despite the obvious appeal of one place to do all your
communications, it seems business end-users are not convinced of the
time-savings and efficiencies promised by Unified Communications
vendors.
Unified Messaging (UM) and Unified Communications (UC) both promise business
customers solutions that deliver voice and data to them wherever they
are, over the most convenient device at their disposal.
According to industry research outfit In-Stat, the roll out of these services to enterprise knowledge workers is slow,
reports In-Stat.
Why? Well In-Stat says its because end-users aren't asking for them.
IT managers and business decision makers want to hear about these
benefits loudly and clearly from end-users before they dedicate
resources to make them available.
"While Microsoft will surely play a key role in how messaging and
unified communications play out on the desktop, IP manufacturers and
specialty firms are aggressively countering by integrating messaging
and unified communications solutions in their burgeoning IP PBX
offerings," says David Lemelin, In-Stat analyst.
Worldwide UM
and UM-capable client shipments will reach nearly 19.5 million in 2011
while traditional voice mail port shipments will shrink to zero by the
end of 2009.
Current use of Web access to both email and voice mail significantly
out-strips current use of other unified messaging applications based
upon results from In-Stat's Technology Adoption Panel of business users.
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