|
Skype Fault Remains Intermittent: UPDATE |
|
|
|
Written by Adam Gosling
|
|
Friday, 17 August 2007 |
A Skype's reputation jarring outage extends into another day the company has still revealed little of the cause.
UPDATE: Just how much reputation damage will be caused by the worst Skype outage in living memory is unclear and may not be fully apparent until the service is back operating normally.
It's possible, that users, who switch off during the outage never go back.
Meanwhile, although the problem continues to be intermittent, Skype has posted an update saying a resolution to the problem is on the way. Initally the copmany updated its stranded users saying the problem was caused by a "deficiency in an algorithm within Skype networking software".
Today's update offers no more information about what it is, but a little more about what it is not. The following message is now poasted to the Skype home page.
"Here’s the latest on the sign-on problem. We’re on the road to
recovery. Skype is stabilizing, but this process may continue
throughout the day. An encouraging number of users can now use Skype
once again. We know we’re not out of the woods yet, but we are in
better shape now than we were yesterday.
"Finally, we’d like
to dispel a couple of theories that we are still hearing. Neither
Wednesday’s planned maintenance of our web-based payment services nor
any form of attack was related to the current sign-on issues in any way."
The company has also resumed downloads of the client software.
From yesterday's story. It's the first major Skype outage since the successful VoIM service since it became part of eBay in 2005.
According to a statement posted on the company's website said:"Apologies for the delay, but we can now update you on the Skype
sign-on issue. As we continue to work hard at resolving the problem, we
wanted to dispel some of the concerns that you may have.
"The Skype
system has not crashed or been victim of a cyber attack. We love our
customers too much to let that happen. This problem occurred because of
a deficiency in an algorithm within Skype networking software. This
controls the interaction between the user's own Skype client and the
rest of the Skype network.
"Rest assured that everyone at Skype is working around the clock -
from Tallinn to Luxembourg to San Jose - to resume normal service as
quickly as possible."
The company also suspended downloads of the client software temporarily.
Related news items Newer news items
Older news items
|
|
|
|
