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New Guidelines For VoIP Providers |
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Written by Adam Gosling
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Friday, 24 August 2007 |
The Communications Alliance has released a new Information Guide for
VoIP Service Providers that stresess the need for service providers to
offer up-to-date and relevant information for customers.
The new guide is a companion document to the 2006 Communications
Alliance ‘So you want a VoIP service' Customer Booklet, and offers
assistance to VoIP Service Providers in understanding the types of
responses to customers' questions.
"With the swell of consumer interest in VoIP services,
Communications Alliance see it as an imperative that service providers
have the most up-to-date and relevant information available for their
customers and prospective customers", said Anne Hurley, CEO of
Communications Alliance.
The Service
Provider Guide covers the areas such as service features and
applications, customer premises, faults, billing, customer protection
issues and customer service.
The Guide has
been developed as a ‘live document', and will include regular updates
to reflect the ongoing and ever changing developments and issues within
the VoIP industry. Communications Alliance encourages open and two-way
communication with members of the industry to assist with the ongoing
development of the Guide.
Soft copies of the Guide and Customer Booklet are available for Service Providers to download at: http://www.commsalliance.com.au/activities/voip
Hard copies of the Customer Booklet are available on request.
www.commsalliance.com.au
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