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Single Number Follow-Me From MyNetFone |
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Written by Adam Gosling
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Wednesday, 12 September 2007 |
Two announcements by
consumer VoIP service provider MyNetFone set a new benchmark for
residential and small business VoIP in Australia by providing a service
that allows users to easily set up a system that will divert calls to
any desired destination whether it is their mobile, landline or
Voicemail.
The company is also set to announce today a new
service called Global Access which will allow its customers to make
VoIP calls on any phone for the price of a local call. With this
service users must register the callerID of the phone they wish to use
to access the service and then dial into the company's system before
placing a call to the outside world.
This acts much like a phone card
system, but the calls are charged direct to their MyNetPhone
subscription and would be covered by their bundled free calls if
applicable.
The
two new services follow last week's announcement of the company's
On-the-Go service for mobile VoIP calls over WiFi and 3G data using
Nokia N-series and E-series phones, which are also charged back to
their regular MyNetFone account.
With the Follow Me service
customers are able to self manage and re-direct in real time their
incoming calls to any desired destination globally - landline, mobile, mobile-VoIP, VoIP or Voicemail-to-email.
Subscribers
must visit the company's website to access their 'MyAccount' portal to
set up their desired redirects. In a demonstration of the new service
Rene Sugo, Technical Director at MyNetFone told VoIP News the system
could handle an unlimited number of redirects.
These
are set up and changed with a simple point and click logic once your
phone numbers have been input into the system. Then any incoming calls
to their MyNetFone service number can be directed to a mobile or
landline service on the public network within Australia or overseas.
With
this service customers can ring multiple destination numbers
sequentially based on various options, or to deposit a voicemail which
will be delivered to their desktop email in real-time.
"This new
Follow Me service is a tremendous value-add for MyNetFone customers.
They can get their incoming calls to ‘follow' them wherever they go.
For example when they leave the office, they can re-direct the incoming
calls to their home phone or mobile phone.
"They can make the change
through their My Account Portal in real-time. This self control
function enables the customer to make the change themselves without
having to go through a call centre. They can change the settings
anywhere as long as they have access to the portal on the MyNetFone
website." said Sugo.
"Customers now have a choice - they can have the
calls go to voicemail, or they can activate the Follow Me service and
decide how the calls should be handled."
The
Global Access
service is initially only available by calling local presence numbers
in Sydney and Melbourne so users wishing to access the service outside
these metro areas may incur additional Long Distance charges from their
telephony provider. However,Sugo said the company was committed to roll
this out so that local numbers were available across the country.
"We
are very excited to launch this new innovative service. While the
broadband uptake and the adoption of VoIP services in Australia is
increasing daily,
there are still a huge number of customers who have not yet connected
to broadband for whatever reason and are still paying too much for
their phone calls. Now MyNetFone lets them take advantage of the VoIP
revolution quickly and easily thanks to our Global Access product.
"Customers
can access MyNetFone's low call rates wherever they are, with whatever
phone they have and make calls to anywhere in Australia
or overseas without the need of broadband. Global Access customers do
not need to change their existing service provider and the service
would not interfere with it. We want to give our customers total
convenience andflexibility and an experience they'll enjoy," he said.
The
new services from MyNetFone show a new direction for the Australia
consumer and SMB VoIP services industry which has for the most part
focused on delivering profit crunching low-cost phone calls as their
primary customer incentive. As more Unified Communications services
service providers that offer them like MyNetFone will hope to attract
subscribers more interested in functionality that the lowest possible
cost.
www.mynetfone.com.au/follow-me
www.mynetfone.com.au/global-access
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