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Integ Has Hosted Offering |
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Written by Adam Gosling
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Wednesday, 19 September 2007 |
UXC division, Integ Communications, has launched a ‘Telephony as a
Service' solution (iTaaS), a hosted
telephony solution priced at a fixed monthly rate.
Depending on the deal customers can locate the media gateways in their
own premises for resilience and can choose between either complete or
partial
management. Either way, the hardware including the IP phones remain the
property of the solution provider.
Integ developed the
solution in consultation with the consortium known as Group Communications
Tender (GCT). Established by Telecommunications consultant Alan Harrison, the
GCT brings together a number partners to supply telecommunications goods and services
at competitive rates to organisations and government departments across Australia.
The solution is based on the
complete communications software suite from Alcatel-Lucent with monthly fees paid based on the number of users,
features and applications used. Generally the per-user fee incorporates all
hardware and software elements, as well as management and administration of the
system for the period of the contract. Contracts are
typically in excess of five years which allows businesses to more effectively
forward plan and budget for their telephony requirements, says the provider.
Ian Poole, CEO of the Integ
Group notes that as Australian businesses are contemplating the upgrade of existing PBX
systems they are considering IP telephony options, but the "significant initial investment coupled with lack of internal
skills required to manage these solutions have proven barriers to
deployment".
"Many
organisations approach us because they are outgrowing their communications
system, but they also have budget constraints.
"Integ's
hosted approach offers customers a choice when they don't want their
capital expenditure budgets spent on a fully featured IP telephony solution,
but want and need to enjoy its benefits. The telephony hardware and software
costs are removed from the balance sheet while eliminating the need for ongoing
investment in people and training, making IP Telephony deployment a reality for
these businesses," he said.
The basic service
delivers IP Telephony and offers options such as Unified
communications, including collaboration, messaging and presence, even
Contact centre solutions. Customers can get a choice of wired and
wireless handsets or softphones.
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