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No Holiday For Avaya At Hyatt Regency Sanctuary Cove |
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Written by Adam Gosling
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Tuesday, 25 September 2007 |
One of Queensland's
leading conference and leisure resorts, Hyatt
Regency Sanctuary Cove
on South East Queensland's Gold Coast has upgraded from an aging NEC
PABX with a brand new Avaya IP Telephony system incorporating aspects
of the existing solution.
The administration and
guest telephony system were both enhanced by Avaya solution provider NSC
Enterprise Solutions with and Avaya 8500 media server and G650 gateways.
The
hotel
and its sister organisation, Sanctuary Cove Resort, were sharing the
NEC equipment prior to the upgrade which saw the existing equipment
partitioned and expanded.
The Avaya solution provided by NSC included the design, supply,
implementation,
maintenance, management and support of both software and hardware
technologies.
According
to Benjamin Day, Information Systems Manager for Hyatt Regency Sanctuary Cove,
the hotel is able to run as a separate tenant partitioned on the existing
solution. "Leveraging the original investment and expanding the
existing infrastructure, provided us with the opportunity to implement a
cost-effective solution," said Day. "The nature of the deployment
made it risk-free and fast, with the staff requiring only minimal
training."
The new solution has deployed an advanced voicemail system to provide hospitality functionality for guests as well as
voicemail access for administrative staff. All 247 guest rooms received new
analogue handsets which provide guests with clearly labelled icons and
pre-programmed dialling to enhance the guest experience.
The system promises guests a central way to access "Guest
Services" which can assist them with any request they may have from
fresh towels to booking a round of golf at the resort. An automated attendant system ensures
guests always receive an answer rather than ringing out if an operator is
busy with other calls.
"NSC
has considerable expertise implementing similar solutions within the
hospitality sector working with organisations such as Intercontinental Hotel
Group, Burswood Entertainment Complex, Seaworld Nara Resort, Holiday Inn and
others," said Craig Neil,
Managing Director, NSC Enterprise Solutions. "We are pleased to welcome
the prestigious Hyatt Regency Sanctuary Cove to our customer family."
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