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Survey Finds QoS Not Managed |
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Written by Adam Gosling
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Wednesday, 30 January 2008 |
The reliability and quality of enterprise VoIP networks globally is
suffering because corporates fail to invest in Quality of Service
management and monitoring tools, says NetIQ.
The research While companies see VoIP performance and reliability as a
top concern, many are failing to invest in the right management tools
according to a survey of more than 240 VoIP users in North America.
The
research has highlighted a global trend by finding that less than 50%
of enterprises have considered a management or monitoring solution for
their VoIP deployments, despite a staggering 90% stating that
performance and availability is a top priority.
Boris Ivancic, regional director, Asia Pacific, Attachmate, said: “As
the local region continues to improve broadband capabilities, the
uptake of VoIP is increasing. But businesses want reliable VoIP
services, and while pre-implementation planning is a good place to
start achieving this, many enterprises fail to properly manage their
networks ongoing, which decreases Quality of Service (QoS).
“Local enterprises are crying out for more reliable VoIP services, but
what they have to realise is call quality and voice network issues are
more difficult to identify and resolve without adequate monitoring and
management tools. VoIP can achieve tremendous cost savings and
increased user productivity, if you have the right tools to identify
and resolve issues ongoing,” said Boris.
As VoIP adoption increases, NetIQ in Australia is confident that
enterprises will simultaneously take a more stringent approach to
managing their networks. “There’s no doubt that there are local
companies already enjoying the benefits of a properly managed VoIP
network, it’s just surprising how many more experience problems because
of poor performance management,” Boris added.
Additional findings from the survey include:
- 57% cited the pre-deployment planning and assessment phase of a VoIP
deployment as the most critical aspect of their implementation.
- 58% stated that achieving the defined service level is one of their top three concerns.
- 57% noted that secure configuration and provisioning is also one of the top three concerns.
- 64% said that Denial of Service (DoS) attacks are the greatest
threats, while viruses, worms and call spoofing are also placed among
threats of highest priority.
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