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VOIP ON 47% OF AUSSIE IP NETWORKS |
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Written by Adam Gosling
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Wednesday, 26 October 2005 |
An annual survey of IP network usage by Optus Business has found that 47 per cent of businesses with an IP network have partially or fully deployed VoIP services.
Videoconferencing is already in use on 27 per cent of IP networks.
The fourth edition of the Optus IP Index survey found that 37 per cent of businesses provide access to corporate networks via wireless or mobile connections and that remote access is becoming pervasive with 83 per cent of businesses providing IP Virtual Private Network (VPN) access to home workers according to the survey.
Optus interviewed 71 senior IT&T managers from small, medium and large commercial and government organisations for the survey.
John Simon, Managing Director Optus Business, said organisations were keen to do more with their networks. “The shift to IP telephony and network convergence is also gaining momentum. 47 per cent of businesses have partially or fully deployed VoIP, up from 30 per cent in 2003; with a further 17 per cent currently evaluating VoIP solutions or conducting trials.
“Businesses are embracing VoIP in growing numbers. We are seeing the longstanding interest in VoIP now being translated into real deployments. Cost savings is a primary driver for VoIP deployment and the experience of early adopters is that VoIP really does deliver,” he said. “Among the businesses that have actually deployed VoIP, more than half report cost savings and better call management as the main benefits.
More than one in three businesses reported improvements in productivity and 39 per cent saw an improvement in customer satisfaction.
“Following VoIP, the next most common application of convergence is videoconferencing. A quarter (27 per cent) of businesses already use IP networks for videoconferencing, which is expected to double in the next 12 months.
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